In case of loss of the OBU you should inform the Call Centre +375 (172) 798 798 or go to the nearest Customer Service Point without delay providing the following information:

  • name of the vehicle owner (proprietor);
  • license plate number;
  • the number of the User Contract.

The on-board unit will be immediately locked to avoid further use.

To get a new on-board unit, the deposit for it will have to be deposited anew. The deposit for the lost or stolen unit will not be refunded.