Generally the following services are provided at Customer Service Points:

• provision of general and specific information about the BelToll system;
• provision of  information regarding account status;
• provision of a full range of services regarding contract registration, conclusion and termination, return of an onboard unit (OBU) etc. for pre-payment contracts;
• handling of payment services (topping-up of  account, making deposit, etc. for pre-payment contracts);
• issue or replacement of an OBU (including check of OBU functionality);
• issue of an OBU if the registration in the BelToll system has been carried out via a fleet card issuer, as well as closing an account/termination of a contract for using toll roads;
• provision of information on tariffs and toll road network;
• filing a complaint regarding the operation of the BelToll system.