Generally the following services are provided at Customer Service Points:
- provision of general and specific information about the BelToll system;
- provision of information regarding account status;
- provision of a full range of services regarding contract registration, conclusion and termination, return of an onboard unit (OBU) etc. for pre-payment contracts;
- handling of payment services (topping-up of account, making deposit, etc. for pre-payment contracts);
- issue or replacement of an OBU (including check of OBU functionality);
- issue of an OBU if the registration in the BelToll system has been carried out via a fleet card issuer, as well as closing an account/termination of a contract for using toll roads;
- provision of information on tariffs and toll road network;
- filing a complaint regarding the operation of the BelToll system.