Electronic claim
To submit an electronic claim, a user needs to complete authorization. To do this, you need to enter your email address, check the “I’m not a robot” box, and click “Submit.”
Once the message “Request sent” shows, a link to submit a claim or appeal will be sent to the email address provided by the user. Clicking the link will open a form to fill out and select the type of appeal. The link may be delivered to the email address within five minutes.
Submitting complaints by mail
According to Clause 69 of the Regulation “On the Procedure of Toll Collection for the Passage of Vehicles on Toll Roads of the Republic of Belarus,” approved by the Resolution of the Council of Ministers of the Republic of Belarus No. 340 dated April 30, 2013 (hereinafter the “Regulation”), all disputes and discrepancies connected with the use of toll roads, charging and collection of the toll, including automatic single toll tariff payment and increased rate payments, shall be resolved through the submission of claims.
Pursuant to Clause 70 of the Regulation, claims connected with charging and collection of tolls, including automatic single toll tariff payment, shall be submitted to Belavtostrada State Institution (220073, Minsk, 4th Zagorodny Pereulok 58a).
Pursuant to Clause 76 of the Regulation, claims connected with charging and collection of increased rate payments shall be submitted to Transport Inspectorate State Institution of the Ministry of Transport and Communications of the Republic of Belarus (220088, Minsk, ul. Smolenskaya 15-717).
Pursuant to Clause 1 of Article 12 of the Law of the Republic of Belarus dated July 18, 2011, No. 300-Z “On Citizens’ and Legal Entities’ Appeals,” citizens’ appeals should be written in Belarusian or Russian. Written responses are provided in the language of the appeal (claim).
Download claim submission formPlease, be advised that when submitting claims connected with charging and collection of increased rate payments, the following documents shall be provided:
- A Violation Protocol executed in connection with a violation of toll payment procedure;
- Appendix to the Violation Protocol;
- Document confirming that the increased rate payment was made (if available).
Submitting a Claim at a Customer Service Point
In addition to submitting claims electronically or by mail, a user can submit a claim/appeal at any BelToll customer service point. Information about the location of customer service points and their working hours can be found in the Toll Road Network section.