On-Board Units
What is an On-Board Unit?
An On-Board Unit (OBU) is a small device that is installed in a vehicle with a MLW exceeding 3.5 tonnes and allows the use of the BelToll system. Thanks to it, the road toll is automatically charged when the vehicle passes underneath toll gantries installed above the roadbed. A battery powered OBU can be easily attached to the inside of the windscreen and needs not be connected to a power source in the vehicle. The OBU can be received at a Customer Service Point after you register your vehicle in the system, pay the security deposit and top up your OBU account with a minimum prepayment amount.
What does an On-Board Unit look like?
Detailed information on the types of On-Board Units (OBU) is available in the the On-Board Unit section.
How do I get the deposit for my On-Board Unit back?
The deposit will be refunded to you after the return of a functional On-Board Unit (OBU) at any BelToll Customer Service Point.
The deposit shall NOT be refunded in the following cases:
- the OBU has been damaged;
- the OBU has any unrelated inscriptions or labels;
- the OBU is reported as lost or stolen;
- three years have passed from the last transaction in the BelToll system;
- the OBU has been blocked.
How do I know if the On-Board Unit is out of order? What shall I do in such a case?
A working On-Board Unit (OBU) emits sound signals when the vehicle passes underneath a toll gantry. In case the OBU does not emit any sound signals, the OBU is faulty.
A malfunction may also be indicated by the absence of a light signal when a button on the OBU is pressed.
A faulty or damaged OBU shall be replaced at a Customer Service Point.
How can I change the number of axles configured in an On-Board Unit for heavy motor vehicles?
The basic number of axles of a heavy motor vehicle is configured during registration in the system and cannot be changed by the user to a lesser amount. The drivers shall always configure the number of axles according to the actual number of axles including trailers and semi-trailers and in accordance with the rules for towing other vehicles. The drivers of caravans and equivalent vehicles also need to configure the number of axles including any trailers and semi-trailers and in accordance with the rules for towing other vehicles.
The driver of the vehicle is responsible for configuring the correct number of axles!
How do I install the On-Board Unit on my vehicle?
The On-Board Unit (OBU) shall be installed strictly in accordance with the User Manual, and Appendix to User Manual.
Can I also use the On-Board Unit with other toll collection systems in Europe?
No, the use of your On-Board Unit (OBU) is limited to the BelToll system in the Republic of Belarus.
Do I have to change any settings of the On-Board Unit before use?
Before entering any toll road, drivers of vehicles with a maximum laden weight exceeding 3.5 tonnes (except for buses) shall configure a correct number of axles in their On-Board Unit (OBU).
Do I need to dismount the on-board unit and store it in a protective case when travelling abroad?
No, the On-Board Unit (OBU) is intended for use in the BelToll system only, and no payments will be charged from the OBU account outside Belarus.
What shall I do if the vehicle license plate number has been changed? Do I have to replace the On-Board Unit in this case?
The On-Board Unit (OBU) stores information about the vehicle for its identification, including information about vehicle license plate number. In the event that the licence plate number of the vehicle has been changed, to avoid any violations of toll payment procedure, go to a BellToll Customer Service Point, de-register the vehicle with the old licence plate number from the system and register the vehicle with the new licence plate number in the system.
What shall I do in case of loss or theft of my On-Board Unit?
In case of loss or theft of your On-Board Unit (OBU), immediately contact the Infoline or go the nearest Customer Service Point. The OBU will be immediately locked to avoid its further use. In order to receive a new OBU, a new deposit shall be paid. The deposit for the lost or stolen OBU shall not be refunded.
What shall I do if the On-Board Unit battery is low? Do I need to charge the battery like a mobile phone battery?
If the battery of the On-Board Unit (OBU) is low (you will be informed about low battery level and low OBU account balance by a double beep), go to the nearest Customer Service Point for a free replacement of the OBU.
If the battery is completely discharged, there will be no sound signal. The average battery life of an OBU amounts to approximately 5 years.
What is the meaning of various sound and light signals of an On-Board Unit?
To check the OBU status, press and hold down the button for less than 2 seconds. As a result, the X indicator and the indicator of the actual number of axles (2, 3 or 4) will start blinking.
| 1 x green | OBU status OK. |
| 2 x green | OBU status OK, but the OBU battery is low or the OBU account balance is almost depleted/low. If the OBU account balance is almost depleted/low (applicable only to prepaid accounts), top up your account. In any case, go to a Customer Service Point. |
| 4 x red | OBU status not OK. Immediately go to a Customer Service Point or contact the BelToll Infoline. |
| Not blinking | OBU status not OK. Immediately go to a Customer Service Point or contact the BelToll Infoline |
When the vehicle passes underneath a toll station, the OBU will emit the following sound signals:
| 1 beep | Payment transaction OK. |
| 2 beeps | Payment transaction OK, but the OBU battery is low or the OBU account balance is almost depleted/low. If the OBU account balance is almost depleted/low (applicable only to prepaid accounts), top up your account. In any case, go to a Customer Service Point. |
| 4 beeps | Payment transaction NOT OK. Immediately go to a Customer Service Point or contact the BelToll Infoline. |
| No sound signal | Payment transaction NOT OK. Immediately go to a Customer Service Point or contact the BelToll Infoline. |
My Account
Who has access to My Account?
My Account is available only for vehicles with a MLW exceeding 3.5 tonnes and is created automatically when registering the vehicle in the BelToll system. This function is not available for vehicles with a MLW not exceeding 3.5 tonnes.
Are there any restrictions on the time spent in My Account?
Yes, the total time spent in My Account is limited to 15 minutes. Additionally, in case you do not take any action within 10 minutes after authorization, the session is terminated prematurely.
Yes, the total time spent in My Account is limited to 15 minutes. Additionally, in case you do not take any action within 10 minutes after authorization, the session is terminated prematurely.
In My Account, you can:
- check the information about your contract (accounts, contracts);
- download a detailed report on toll charges and payments made;
- check the violations history;
- check the validity period of the right to get your OBU security deposit refunded;
- generate a troubleshooting request and review of the status of your active requests;
- activate the "SMS Notification of Violations" feature;
- make a "Manual Single Toll Tariff Payment";
- activate and deactivate the "Automatic Single Toll Tariff Payment" feature.
I have concluded several toll road use contracts with different Customer IDs. Can I view information on all my contracts within a single profile in My Account?
No. When registering a vehicle in the electronic toll collection system, each user is assigned a specific customer identification number, Customer ID, at the time the toll road use contract is concluded. One profile in My Account is created for one Customer ID. You can add an unlimited number of toll road use contracts signed by the same user (a natural person or a legal entity) under one Customer ID, and thereby control the information about your contracts within a single profile in My Account. To do so, let the operator of the Customer Service Point know your current Customer ID at the time a new toll road use contract is concluded, before your documents are processed.
What is pre-registration for?
If you wish to conclude a prepaid contract, you can pre-register at www.beltoll.by. The advantages of pre-registration include:
- reduction of the time necessary to conclude a contract at a BelToll Customer Service Point;
- possibility to enter organization details at the workplace/at home;
- possibility to enter organization details at the workplace/at home;
- possibility to enter vehicle details at the workplace/at home.
In order to become a Pre-Customer, you need to pre-register at www.beltoll.by.
To pre-register, please go to www.beltoll.by, select the Pre-Registration tab and enter the required data.
Data Editing: Pre-Registration
In case your profile in My Account contains only preliminary contracts, which have not been finalized at a BelToll Customer Service Point, you can edit all data entered at pre-registration stage in My Data tab.
Logging in to your Profile in My Account after Concluding a Contract at a BelToll Customer Service Point
In the event that the contract was drawn up and pre-registered in My Account, a message with the contract number and Customer ID will be sent to the e-mail address you specified in the contract (it will be used as a username for your profile in My Account). In this message, the username will be different from the one you used during pre-registration, and the password will remain the same. Next, the system will ask you to change your username and enter the password (the old one!).
In case you have not pre-registered, and the contract was concluded at a Customer Service Point, a message with the contract number, Customer ID (username) and a generated password will be sent to the email specified in the contract. Next, the system will ask you to change the username and enter the password (the one you received in the e-mail):
After you change the username and the password, you will be able to log in to your profile in My Account.
Obtaining Access to your Profile in My Account under a Current Contract
In the event that the contract is registered in the system, but the registration in My Account has not been previously performed or in the event of absence (loss) of access credentials for the previously registered profile in My Account, or your profile was blocked due to incorrect authorization attempts, you can still obtain access to you profile in My Account.
To do so:
- go to www.beltoll.by and select: My Account;
- click the Register Now button in the screen that opens.
After that, a screen will open where you should enter the following data and click the Continue button:
- Customer ID
- Contract number
- Passport series and number (for natural persons) / UNP number (for legal entities)
- E-mail – the e-mail address you enter will be registered as the default address for receiving user credentials and other relevant information.
After you confirm the entered data, a message will be sent to the specified e-mail address with an e-mail confirmation request. To confirm your e-mail, click on the link provided in the e-mail confirmation request, and in the Activation screen that appears, click the Continue button.
An e-mail will be sent to your e-mail address with your Customer ID and a newly generated password.
You need to enter the data provided in the e-mail in the appropriate tabs of the browser and click OK.
Next, you need to come up with a new username and enter it together with the password provided in the e-mail and click the Save button.
Attention! Your new username must begin with a letter and be at least 6 characters long
Password Reset via My Account
In the event that the access credentials for your profile in My Account are lost, it is possible to reset the password. To do this, click "I forgot my password" and enter your e-mail address, as well as the security verification code (CAPTCHA).
Next, click Continue.
A message will be sent to the e-mail address, and it will contain a link, which must be followed for further actions. Then the system will ask you to enter a new password.
Available Operations with Existing Contracts in My Account
– View / Edit Contract Data
– View Payment Details
– View Balance Statement
– Invoice – n/a
– Download Completed Transactions Report
– Report a Missing OBU
– Report Found OBU
– Make a Single Toll Tariff Payment
View / Edit Contract Data
– View / Edit Contract Data
This My Account feature allows you to:
- view customer's personal data;
- view vehicle data;
- view the serial number of the On-Board Unit and check its status;
- track the expected prepayment expiration date.
Contract Data screen
– Report a missing OBU
– Report Found OBU
– View Forfeiture Events
Show Forfeiture Events screen
If you have concluded a contract for the use of toll roads in the Republic of Belarus, only customer contact details can be edited in My Account.
View Payment Details
– View Payment Details
This My Account feature allows you to view the payment details and generate relevant reports.
Payment details reports are available for active, closed or suspended accounts.
To view payment details, enter the following data in the filter field:
- in the Accounts List field, select the vehicle license plate number;
- in the Start Date field, enter the start date of the reporting period;
- in the End Date field, enter the end date of the reporting period;
- in the Report Type field, select the type of report and its format:
– Transaction Details;
– Daily Payment Amount.
Available report formats: xls, txt.
Filter screen
The following information is displayed in the Transaction Details screen:
- country of vehicle registration;
- vehicle license plate number;
- OBU serial number;
- name of the settlement toll section;
- number of the settlement toll section;
- date and time of travel;
- declared axle class;
- write-off amount (in BYN);
- total number of transactions during the period;
- total write-off amount during the period.
The following information is displayed in the Daily Payment Amount screen:
- account number/license plate number;
- date;
- number of transactions during the day;
- write-off amount (in BYN) during the day;
- total number of transactions during the period;
- total write-off amount during the period.
Attention! The reports in My Account are only available for the previous 180 days
View Balance Statement
– View Balance Statement
This My Account feature allows you to check the reference balance of your account and the amount of write-offs during the current month. Balance statement reports are available for active, closed or suspended accounts.
In order to view the report, enter the start date and the end date of the reporting period in the Balance Statement screen.
Attention! When requesting information about the reference balance of the account and the amount of write-offs, the date of the current month should be entered in the Start Date field.
The following information is displayed in the Balance Statement screen:
- start date of reporting period of the current month;
- end date of reporting period of the current month;
- vehicle registration country code / license plate number;
- amount written off from the account during the requested period;
- reference account balance.
Balance Statement screen
Download Completed Transactions Report
– Download Completed Transactions Report
This My Account feature allows you to obtain information about transactions completed in previous periods and generate relevant reports.
Such reports are available for active, closed or suspended accounts.
To obtain the information you need, select the requested report type in the Completed Transactions Report screen:
- Payment Details;
- Completed Transactions Report.
The following information is displayed in the Completed Transactions Report screen:
- account number – vehicle account;
- OBU serial number – number of the OBU assigned to the vehicle;
- vehicle registration country code / license plate number;
- date – transaction date;
- type of transaction — write-off, account replenishment, return of prepaid balance, etc.;
- credit account amount – account balance;
- debit account amount – amount written off from the account.
The following information is displayed in the Payment Details screen:
- country of vehicle registration;
- vehicle license plate number;
- OBU serial number – number of the OBU assigned to the vehicle;
- name of the settlement toll section;
- number of the settlement toll section;
- date and time – date and time of passage along the settlement toll section;
- declared number of vehicle axles;
- write-off amount for the settlement toll section.
Completed Transactions Report window
Attention! The reports in My Account are only available for the previous 180 days.
Due to a large volume of transactions and the amount of write-offs, we suggest that you generate a report in the Payments Details screen in parts by dividing the month in periods (days) or by vehicles. Payment details are also available for download in xls, txt-csv and txt-tab format.
Important! For the correct display of the amount of write-offs, you need to set the time period as follows: Example: 1 to 10, 11 to 20, and 21 to 30 (31).
Report a Missing OBU
– Report a Missing OBU
This feature allows you to report OBU theft or loss. To report the OBU theft or loss, select the serial number of the OBU assigned to the vehicle in the Report a Missing OBU screen and enter the reason depending on the circumstances (lost/stolen).
Report a Missing OBU screen
Report Found OBU
– Report Found OBU
This feature allows you to report a found OBU.
To report a found OBU location, select the serial number of the OBU assigned to the vehicle in the Report Found OBU screen.
My Account: Troubleshooting Requests
You can create troubleshooting requests and view previously created requests in My Account.
In order to create a Troubleshooting Request in My Account, select the Open New Troubleshooting Request tab and chose the request type in the Troubleshooting Request Type filter field.
Troubleshooting requests fall into the following categories:
- Request – Finance: this category includes requests for the provision of information related to financial matters;
- Request – Technical: this category includes requests for the provision of information related to OBU serviceability;
- Request – Web-Portal: this category includes requests for the provision of information on issues related to the operation of My Account and the www.beltoll.by;
- Claim – Quality of Service: this category includes requests for the provision of information related to cases of poor customer service at BelToll Customer Service Points or via the Infoline.
You can view previously created Troubleshooting Requests in My Account. All generated Troubleshooting Requests linked to your contract are displayed in My Account.
The following information is available when you look through the previously generated Troubleshooting Requests:
- number of Troubleshooting Request;
- type of Troubleshooting Request;
- creation date of Troubleshooting Request;
- closure date of Troubleshooting Request;
- status of Troubleshooting Request;
- description of Troubleshooting Request.
View Violations
In order to view the violations in your profile in My Account, select the license plate number of the vehicle in the Show Violations filter field or select the All Vehicles option and click the Show Violations button.
Show Violations screen
In case there are no violations for the selected vehicle, the screen will display a record indicating the following information:
- No Results – absence of information on violations for the selected vehicle;
- Licence Plate Number: ХХХХХ – information about license plate number of the selected vehicle;
- Nationality XX – information about the country of registration of the selected vehicle;
- Time periods xx.xx.xxxx – xx.xx.xxxx – information about the time period during which the account(s)/contract(s) was (were) active.
In the event that unpaid violations are recorded in the system for the selected license plate number, the screen will display the following information:
- Violation ID – violation identification number (different from the incident number);
- Date – date and time the violation was generated (different from the date and time the incident was registered);
- Violation Status – information about an open (unpaid) violation;
- License Plate Number – license plate number of the vehicle that has an open violation registered in the system;
- Country of Registration – country of registration of the vehicle.
You can receive more detailed information on all open incidents for the selected vehicle in My Account .
To get more detailed information, click the View List button in the Show Violations screen, and the following information is displayed in the screen that opens:
- Incident ID – incident identification number (different from the violation identification number);
- Incident Detection Time – date and time of the incident was recorded (different from the date and time the violation was generated);
- Incident Type – a brief description of the incident that was registered. More detailed information on the types of incidents can be found by clicking on the following link >>>.
Peculiarities of Displaying Information about Violations
- The purpose of displaying this information in My Account is to promptly notify the user about violations of the procedure for the use of toll roads and provide an opportunity to take measures to prevent any repeated violations. Therefore, information about active violations is displayed in My Account immediately after they are generated in the ETC system. Nevertheless, once a violation is generated in the ETC system, information about it goes through a number of additional stages before being saved in the databases of the Transport Inspectorate, which may take some time.
- In the event that the information about a violation is not confirmed at the next stages of verification, such a violation is automatically deleted from My Account. This means that the violation has been discarded. The user is charged an increased rate payment only on the basis of a Violation Protocol drawn up by an authorized official of the Transport Inspectorate. A receipt with the indication of amount to be paid is attached to the Violation Protocol. Therefore, it is possible to submit a claim in connection with charging and collection of increased rate payment only after an official of the Transport Inspectorate has signed the relevant Violation Protocol.
- The information on violations is displayed only for those vehicles that have been registered in the electronic toll collection system in the Republic of Belarus.
- Violations are displayed only for those vehicles that have been registered in the Republic of Belarus (BY).
- The search for a violation is carried out only within the period when the account/contract was active.
- The information on violations is displayed in My Account for 42 months. An unpaid violation is displayed with the Open status within 36 months, and afterwards it is displayed with the Outdated status for another 6 months. The violations are deleted from My Account at the expiration of the period of 42 months.
- Information about a violation is displayed in My Account after 24 hours from the moment of its generation. However, the information about the violation is not static. It will only be displayed upon request (i.e., after selecting the required license plate number in the list).
- Once the increased rate payment was made, the information is updated in My Account within 24 hours.
Activation of the SMS Notification of Violations Feature
In order to activate the SMS Notification of Violations feature, you need to have a valid toll road use contract in the BelToll system.
For prepaid contracts, you can configure up to three main mobile phone numbers, which will be used to send SMS notifications about violations in relation to vehicles registered under the relevant contract.
For postpaid contracts, as well as contracts for the use of toll roads in exemption mode, you can configure up to three main mobile telephone numbers, which will be used to send SMS notifications about violations in relation to vehicles registered in the BelToll system under the relevant contract, plus one additional mobile telephone number* for each vehicle, which will be used to send SMS notifications about violations in relation to the relevant vehicle.
* The SMS Notification of Violations feature can be activated for an additional telephone number only after configuring at least one main mobile telephone number.
To enable this feature, you need to proceed as follows:
1. Open the menu with the SMS Notification/ASTT feature:
Activate SMS Notification/ASTT screen
3. Click the Edit button:
Main Telephone Numbers under the Contract – Activation of SMS Notification screen4. Enter the main mobile phone number(s) and check the relevant box.
5. Read and accept the Terms of Use for the SMS Notification of Violations feature, click the Save button.
Activate SMS Notification/ASTT screen
6. Next, you need to click the Confirm Number button and wait for the confirmation code to be sent to the specified telephone number.
Activate SMS Notification/ASTT – Information Summary screen
This screen shall remain open until you receive the confirmation code.
Enter the confirmation code into the relevant field no later than within 1 hour after its receipt.
To register additional numbers under a postpaid contract, as well as under a contract for the use of toll roads in exemption mode, you need to indicate the mobile phone number opposite your vehicle and check the relevant box:
Activate SMS Notification/ASTT screen
Read and accept the Terms of Use for the SMS Notification of Violations feature, click the Save button.
After successful activation of the SMS Notification of Violations, an SMS message will be sent to the main telephone number(s) with the notification about the successful activation of this feature.
Deactivation of the SMS Notification of Violations Feature
In order to deactivate the SMS Notification of Violations feature, you need to proceed as follows:
1. Open the menu with the SMS Notification/ASTT feature:
Activate SMS Notification/ASTT – Information Summary screen
2. Select the required contract:
Activate SMS Notification/ASTT – Information Summary screen
3. Click the Edit button:
Activate SMS Notification/ASTT – Information Summary screen
4. Uncheck the SMS Notification of Violations boxes and save the changes.
Important! Once the last main number is de-registered from the SMS Notification of Violations feature, the ASTT feature will be deactivated for all accounts.
Activate SMS Notification/ASTT screen
After successful deactivation of the SMS Notification of Violations, an SMS message will be sent to the main telephone number(s) with the notification about the successful deactivation of this feature.
Activation of the ASTT Feature
Automatic Single Toll Tariff (ASTT) Payment
If you activate the Automatic Single Toll Tariff Payment feature, when an incident is registered in the BelToll system, a single toll tariff payment is automatically deducted from your OBU account, depending on the type of violation.
Special aspects:
- This feature is available only for vehicles registered in the BelToll system at the time of violation of the procedure for the use of toll roads.
- It can be used only after the activation of the SMS Notification of Violations feature (at least for one main telephone number under the contract).
- Automatic Single Toll Tariff Payment prevents the generation of violations of the same type (Non-Payment or Short Payment) within the next two hours. Increased rate payments are not applicable to such violations.
- The system permits only 1 (one) STT payment in automatic mode.
- After automatic payment of the toll, you need to go to a Customer Service Point to check the OBU and resume the ASTT feature.
To enable this feature, you need to proceed as follows:
1. Open the menu with the SMS Notification/ASTT feature:
Activate SMS Notification/ASTT screen
2. Select the required contract
Activate SMS Notification/ASTT screen
If you do not have the SMS Notification of Violations feature activated, please activate it.
3. Click the Edit button:
Activate SMS Notification/ASTT – Information Summary screen
Prepaid Contracts:
4. Check the ASTT feature for the selected contract. Read and accept the Terms of Use. Click the Save button.
Activate SMS Notification/ASTT screen
Postpaid Contracts and Contracts for the Use of Toll Roads in Exemption Mode:
4. Check the ASTT feature for the selected account. Read and accept the Terms of Use. Click the Save button.
Activate SMS Notification/ASTT screen
After successful activation of the ASTT feature, a corresponding SMS message will be sent to the telephone number you specified.
Deactivation of the ASTT Feature
In order to deactivate the ASTT feature, you need to proceed as follows:
1. Open the menu with the SMS Notification/ASTT feature:
Activate SMS Notification/ASTT screen
2. Select the required contract:
Activate SMS Notification/ASTT screen
3. Click the Edit button:
Activate SMS Notification/ASTT – Information Summary screen
4. Uncheck the ASTT feature and save the changes.
Activate SMS Notification/ASTT screen
After successful deactivation of the ASTT feature, a corresponding SMS message will be sent to the telephone number you specified.
Making a Single Toll Tariff Payment (in Manual Mode)
– Pay MSTT
In the event of violation of the procedure for the use of toll roads, the user has the ability to make a single toll tariff payment (STT*) in order to avoid being charged an increased rate payment.
*STT – Single Toll Tariff
In order to make a MSTT, you need to select the Make a Single Toll Tariff Payment option .
Select the required account and vehicle number.
Pay attention to the period during which the generation of violations is excluded!
Select the circumstances that led to a violation of the procedure for the use of toll roads from the list.
Click the
button.
Confirm the amount to be paid.
Download a payment receipt, if necessary.
Making a Single Toll Tariff Payment (in Manual Mode) screen
After writing off the amount, you need to go to a Customer Service Point in order to check the OBU and resume the STT feature.